Code of Conduct
Before you make contact with one of our young people please make sure that you have read and understood our Code of Conduct. This behaviour code outlines the conduct Arts Emergency expects from all our staff and volunteers.
Getting in touch
If the young person is over 18, you’ll receive an email from an Arts Emergency team introducing you to the young person.
If the young person is under 18, you will be introduced to their mentor. You will be expected to arrange a time between yourself and the mentor to meet virtually or in real life.
Communicating
We expect networking between our Young Community and volunteers to be done over email, video call or in person.
- Please ask the young person what platform they feel most comfortable using.
- Please limit the modes of conversation - e.g. do not have separate threads of conversation on social media.
- For real life meetings, please arrange to meet in public venues only.
- If you are introduced to a young person under the age of 18, you must only interact with them with their mentor present.
After meeting
If the young person is over 18 and you would both like to keep in touch so you can provide further support, you may do so.
For all communications with under 18s, this must be done through their mentor.
Safeguarding
If you are worried about the welfare of the young person you have been introduced to, or believe that they are a victim of abuse, please contact Arts Emergency’s Designated Safeguarding Officer, Joe Burton, and report your concern using our safeguarding form.