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Privacy policy

This privacy policy applies to information we collect about people who contact Arts Emergency about our services or use this website and any related sites we own.

Arts Emergency has supplied the information on this website for individuals and organisations seeking to find out more about the issues affecting children and young people, the work of Arts Emergency and how to get involved.

Data Controller

The Arts Emergency Service, Unit W3, 8 Woodberry Down, London, N4 2TG, a company registered by guarantee (number 07655709) and registered charity (number 1152377) is the data controller.

This means that Arts Emergency is responsible for storing and using the information our supporters and the people who are involved with our projects give us in a safe and legal way.

We comply with the requirements of the Data Protection Act 1998 and, with effect from 25th May 2018, with the General Data Protection Regulation.

Personal information

We collect information in the following ways:

  • Information you give us: This may include your name, contact details and information about your education and employment (so that you can use our services as a young person or volunteer/mentor). We monitor the diversity of the people who work with us so we are sure that we are reaching the right people and so we may also ask you to give us sensitive personal data (for example, whether you have a disability). We will collect this information when you contact Arts Emergency, register on our website, make a donation to us or register to receive e-newsletters.

  • Information in the public domain: This may include information from publicly available sources such as Companies House, the Electoral Register and the media. When we collect this personal information we will say if we will use it to contact you in the future about Arts Emergency’s work. If you do not want this to happen you will be able to choose not to receive those types of communications by checking certain boxes on the forms we use to collect your data.

You can also exercise the right at any time by contacting us at or at Unit 3, 8 Woodberry Down, London, N4 2TG

Use of cookies

A cookie is a small text file on your internet browser and hard drive that uniquely identifies your browser. When you visit our website with cookies enabled in your browser, standard internet log information will be collected about your interaction with the website. We collect this information to help us understand how people use the website and how we can improve their experience. We do not use cookies to collect or store users’ personal information.

What do we do with your personal information?

We only use your information for the reasons you gave it to us, and we are required by law to make sure it is kept securely. We use established security technologies and have internal procedures in place to help protect your personal information from attempts to access, steal, use or share it.

If you subscribe to receive e-newsletters, we will use your email address to send you information about our projects, important issues and changes to the website.

If you sign up to be a member of our network we will use the information provided so that you can participate in our projects, so we can contact you with other ways you can get involved, and to keep you up to date with the work we are doing.

If you have requested information to be sent to you, we will only use the contact details you provide to send you that type of information in the future. Each communication you receive will give you details of how to stop receiving information from Arts Emergency.

If you are a participant on our programmes (mentor, mentee or member of the young community or Youth Collective) we will use your information to contact you with information that you need to participate or is relevant to the programme by email, telephone or text message. We may also use the information you provide us in evaluation and monitoring of the services we provide.

If you are a donor or network member, we may gather information about you from publicly available sources to help us to understand more about you as an individual and your ability to support the Charity. We may also carry out wealth screening, a process which uses trusted third-party partners to automate some of this work. We may use information gathered from public sources alongside the information you provide to undertake analysis of who might support the Charity and to understand the preferences of our supporters about events, communication and services. Download our Statement on Profiling and Wealth Screening to read about this in more detail.

We may contact donors or potential donors by post from time to time with information about our activities and fundraising campaigns which we feel would be of interest or to thank you for a donation (unless you have previously opted out of receiving information from us). Each communication will give you details of how to stop receiving information from Arts Emergency. As a charity we believe that this is in the legitimate interests of our fundraising needs.

Third Parties

Personal information will not be passed on to other companies for marketing reasons.

We use a number of data processors in order to help us provide, monitor and evaluate our services. These organisations are obligated to act on our instruction in relation to their use of your personal data and do not have any control over your data in their own right. We make sure anyone who provides a service for us has a data sharing agreement and meets our standards of security. They will not use your data for anything other than the clearly defined purpose relating to the service that they are providing.

We may make some of the individual pieces of information you give us anonymous – for example, the city you live in or the subjects you studied – and share that anonymous data with research partners, so that we can be part of research projects which help us in our campaigns, but nothing that identifies you personally will be shared with another company.

The only exceptions to this are when:

  • we are legally required to share information (for example, to prevent fraud);

  • when it is necessary so that we can keep our side of an agreement with you (for example, when we give contact details for a young person to one of our DBS checked and trained mentors);

  • if we have your consent to take part in interviews or activities relating to evaluation and monitoring;

  • or when we need to protect our rights, property, or the safety of the people we work with (for example, if we were reporting an incident to our insurance company).

Sending information outside the European Economic Area (EEA)

Most of our data storage and processing occurs within the EEA. We work with a limited number of trusted services which operate outside the EEA, which means your data may be transferred, processed and stored outside of the EEA. This will only happen when appropriate safeguards have been put in place to protect your data and your rights, such as the EU-U.S. Privacy Shield.

How long we will keep your personal information

If you are a participant (mentor, mentee or member of our network), we will keep your information while you are participating in our projects, or until a review of our records shows that you have not been involved with us for two years, or until you ask us to delete it.

If you apply for one of our programmes and are unsuccessful, we will keep your full application for 6 months after the application process is completed. This is to allow us to provide feedback to unsuccessful applicants, and deal with any queries you may have about the selection process. We will also invite you to join our mailing list where we share opportunities, events and jobs in the creative sector.

If you do not join the mailing list, after six months we will anonymise all data from your application for evaluation purposes. We will keep a contact record of your name and email address for two years so we can identify any further applications to the programme

If you want any of your personal data to be removed before this time period you can contact us using the details below.

If you are a donor, we will retain your information for 7 years from the date of your last donation (to ensure we have records from the last 6 financial years in line with HMRC requirements).

If you are applying for a job at Arts Emergency, we will hold personal information about unsuccessful candidates for 6 months after the recruitment process is completed, after which it will be securely destroyed. This is to allow us to provide feedback to unsuccessful interviewees, and deal with any queries you may have about the recruitment process. If you want your personal data to be removed before this time period you can contact us.

Keeping your information up-to-date

If at anytime you would like:

  • to see the information we have about you;

  • to make changes to that information, or to the way that we communicate with you;

  • or to ask us to delete the information we have about you.

Please write to us at or at Arts Emergency, Unit 3, 8 Woodberry Down, London, N4 2TG.

If you have a complaint about how we have used your personal information, please email us.

If you are not satisfied with our response, you can complain to the Information Commissioner’s Office (ICO)

Changes to this privacy policy

We may make changes to this policy from time to time. We will state clearly on our website any substantial changes to the way in which we use your personal information and any such amendments will be agreed at board level.

Use of the website

Unless otherwise stated, we or our licensors own the copyright and any other intellectual property rights in the Arts Emergency website and its contents.

You may view, download, store or print content from our website for personal or non-commercial academic use, without alteration and with attribution.

You may not otherwise copy, redistribute, publish, or sell any material or content from the website without prior consent.

In accordance with our Child Protection Policy, any photos of young people on our website are subject to permissions and must not be copied, distributed or published without express written consent.


Although we make every reasonable effort to ensure that information provided on this website is accurate, no responsibility can be taken for any error or omission. Arts Emergency reserves the right at its sole discretion to discontinue or amend any aspect of this website at any time.

Third Party Websites

Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. Once you have left our site, you should note that we have no control over the contents of third party websites, and bear no responsibility for them or for any loss or damage that may arise from your use of them.


Arts Emergency is committed to protecting online payment details for any donations made via our website. If you use a payment card on our site, you must be the authorised user of the card. Please note that the security of payment information transmitted via the Internet cannot be guaranteed. As such any data transferred is at your own risk.

Our Liability

Arts Emergency shall not be liable or responsible for any loss or damage (including loss of data) arising in connection with or your use of it. Nothing in these terms and conditions limits or excludes our liability for death or personal injury resulting from negligence, or fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree that you are solely responsible for your use of this site, and that to the fullest extent permitted by law, Arts Emergency does not make any representations and do not give any warranties, express or implied, concerning and its content.